PURPOSE:
To provide service excellence to customers by handling customer queries and complaints on line (by telephone).
KEY RESPONSIBILITIES:
 Resolve incoming customer queries and complaints on line (by telephone) to ensure customer satisfaction, team and department targets are met.
 Ensure on line availability and number of calls handled achieves or exceeds targets in order to reduce the number of lost calls and therefore maintaining and exceeding customer service expectations
 Reach and maintain set department call quality levels and file resolution to ensure customer service levels are achieved and exceeded
 Reach and maintain file quality standards to ensure customer service levels are achieved and exceeded
 Effectively communicate with customers regarding resolution of queries and complaints to educate the customer and ensure customer service levels are maintained and exceeded
SPECIFICATIONS:
Highly Customer service oriented
Excellent telephone manner
Excellent problem solving skills
Highly organised with the ability to prioritise.
Excellent Communications skills ? Written & Spoken
Fluency in English language.
Previous experience working in an English speaking role.
Good working knowledge of Microsoft: Word & Excel
Hours: 5 / 7, 7am - 10pm
Salary: ?20,483 + bonusMy client a market leader in the travel industry is currently recruiting 5 x call centre agents.
PURPOSE:
To provide service excellence to customers by handling customer queries and complaints on line (by telephone).
KEY RESPONSIBILITIES:
 Resolve incoming customer queries and complaints on line (by telephone) to ensure customer satisfaction, team and department targets are met.
 Ensure on line availability and number of calls handled achieves or exceeds targets in order to reduce the number of lost calls and therefore maintaining and exceeding customer service expectations
 Reach and maintain set department call quality levels and file resolution to ensure customer service levels are achieved and exceeded
 Reach and maintain file quality standards to ensure customer service levels are achieved and exceeded
 Effectively communicate with customers regarding resolution of queries and complaints to educate the customer and ensure customer service levels are maintained and exceeded
SPECIFICATIONS:
Highly Customer service oriented
Excellent telephone manner
Excellent problem solving skills
Highly organised with the ability to prioritise.
Excellent Communications skills ? Written & Spoken
Fluency in English language.
Previous experience working in an English speaking role.
Good working knowledge of Microsoft: Word & Excel
Hours: 5 / 7, 7am - 10pm
Salary: ?20,483 + bonus
We need : English (Fluent)
Type: Permanent
Payment: 20,483
Category: Call Centres
